Settings/
Automation
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Settings
Users and roles, chat widgets, ticket forms, AI providers, the closure lifecycle and the audit trail.
Rules run in this order, in the background, after each trigger. A rule fires at most once per ticket per chain of changes, chains stop after 3 hops, and time-based rules wait out their cooldown. Every change a rule makes is audited as Rule: name.
| Rule | Runs | Last run | On |
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Recent executions
last 30 · refreshes every 15 s| When | Rule | Ticket | Result | Changes |
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